Documentation
Brand names, variations, and support
Brands go through rebrands, abbreviations, and alternative spellings — AI mentions them in any form. In GEO Scout you can mark such variations as your brand or merge them into a single competitor. Plus how to report errors in response processing and reach support.
A variation of your brand landed in competitors — mark it as yours
AI often uses alternative spellings of a brand: the old name after a rebrand, an abbreviation, a translation into another language, "Timeweb Cloud" instead of "Timeweb". Until the system knows it's the same brand, it shows up as a new competitor. One click marks it as yours — the full mention history transfers to your main brand.
- Go to Monitoring → Competitors and find the entry that's actually your brand
- Open the competitor menu and pick "Mark as our brand"
- The competitor is removed from the list, and its name is added as a variation of your brand
- All accumulated mentions are automatically transferred to your brand — no data is lost
To prevent this from happening again, add all possible brand spellings in advance at Settings → Brand → Name variations.
Rebrands and competitor variations — merge them into one
Competitors run into the same issue: AI mentions "Sberbank", "Сбербанк", and "Сбер" as separate players when it's one brand. After a rebrand, the old and new names show up side by side. GEO Scout lets you merge such variations into a single competitor — monitoring history is preserved, and analytics stop fragmenting on duplicates.
- Go to Monitoring → Competitors and use the checkboxes to select competitors that are the same brand (at least 2)
- Click the merge button — a dialog opens where you pick the primary name variation that will hold the data
- All monitoring data (mentions, alerts, responses) is transferred to the selected primary variation, and the duplicates are removed
- Subsequent monitoring runs respect the merge — new mentions of the duplicates are automatically attached to the primary competitor
Merging is irreversible — carefully verify the selected competitors really are the same brand before confirming.
Reporting a response processing error
If you spot a response that was processed incorrectly — for example, brand or competitor mentions were misidentified — report it from the interface.
- Open a response card in Monitoring → Responses and click the response you want to review
- Use the rating buttons: thumbs up (accurate), thumbs down (inaccurate), or flag (serious error, needs review)
- When you flag a response, our team gets a notification and recalculates it manually
Your feedback improves the processing algorithms. Every flagged response is reviewed by the team and recalculated when needed.
In-app feedback
GEO Scout has a built-in feedback system — report a bug, suggest an improvement, or ask a question right from your account.
- Click the feedback button in the sidebar to open the form
- Pick a category: bug report, improvement suggestion, or other
- Describe the issue or suggestion and optionally attach up to 3 screenshots (PNG, JPEG, WebP, up to 5 MB each)
- Every submission is tracked — see the status (new, under review, in progress, done) and your conversation with the support team
Support contacts
Got questions or hit an issue? Reach out through any channel that works for you.
- Telegram: @geoscout_support — message us on Telegram for a quick response
- Email: support@geoscout.pro — for detailed questions and formal inquiries
- The in-app feedback form — the fastest way to report an issue linked to your account