Support & Troubleshooting
Brand appearing as competitor, merging duplicates, reporting errors, and contacting support
My brand appeared as a competitor
Sometimes AI models mention your brand with a slightly different spelling, and the system picks it up as a new competitor. For example, if your brand is 'Timeweb' but the AI response says 'Timeweb Cloud'. This is easy to fix right from the competitors list.
- Go to Monitoring → Competitors and find the entry that is actually your brand
- Click the competitor menu and select 'Mark as our brand'
- The competitor will be removed from the list and its name added as a variation of your brand name
- All accumulated mentions will be automatically transferred to your brand — no data is lost
To prevent this from happening again, add all possible brand spellings in advance at Settings → Brand → Name variations.
Duplicate competitors: how to merge
AI models may mention the same competitor in different spelling variations — for example, 'Sberbank', 'Сбербанк', and 'Sber'. GEO Scout lets you merge such duplicates into a single competitor so your analytics stay accurate.
- Go to Monitoring → Competitors and select the checkboxes next to competitors that represent the same brand (at least 2)
- Click the merge button — a dialog will open where you choose the primary name variation that will keep all the data
- All monitoring data (mentions, alerts, responses) will be transferred to the selected primary variation, and the other duplicates will be deleted
- In subsequent monitoring runs, the system will account for the merge — new mentions of duplicates are automatically attributed to the primary competitor
Merging is irreversible — carefully verify that the selected competitors truly represent the same brand before confirming.
Reporting a response processing error
If you notice that an AI response was processed incorrectly — for example, brand or competitor mentions were misidentified — you can report it directly from the interface.
- Open a response card in Monitoring → Responses and click on the response you want to review
- Use the rating buttons: thumbs up (accurate), thumbs down (inaccurate), or flag (serious error that needs review)
- When you click the flag (report error), our team receives a notification and will recalculate that response manually
Your feedback helps us improve processing algorithms. Every flagged response is reviewed by our team and recalculated when needed.
In-app feedback
GEO Scout has a built-in feedback system — you can report a bug, suggest an improvement, or ask a question right from your dashboard.
- Click the feedback button in the sidebar — the submission form will open
- Choose the category: bug report, improvement suggestion, or other
- Describe the issue or suggestion and optionally attach up to 3 screenshots (PNG, JPEG, WebP, up to 5 MB each)
- All submissions are tracked — you can see the status (new, reviewing, in progress, completed) and your conversation with the support team
Support contacts
If you have any questions or issues, you can always reach us through a convenient channel.
- Telegram: @geoscout_support — message us on Telegram for a quick response
- Email: support@geoscout.pro — for detailed questions and official inquiries
- Built-in feedback form in the app — the fastest way to report an issue linked to your account